DELIVERY AND RETURN CONDITIONS

1. Delivery Conditions

Orders placed through our website are prepared and handed over to the shipping company after payment confirmation is received.

Orders are usually shipped within 1-3 business days, depending on product availability and delivery address. This timeframe may vary during public holidays and promotional periods.

Once your order has been shipped, you will receive tracking information. Delivery time may vary depending on the shipping company's operating conditions and the delivery address.

2. Right of Return and Withdrawal

Consumers have the right to withdraw from distance sales contracts within 14 days of receiving the product, without giving any reason , subject to legal exceptions.

To exercise your right of withdrawal, you must notify us in writing or via a durable data storage medium within this period.

Returned products must be sent with all accessories, if any. The fact that the product has been tried does not, in itself, invalidate the right of withdrawal. However, legal provisions regarding the loss of value due to the product's use are reserved.

If the right of withdrawal is exercised, payments that are required to be refunded under the legislation will be returned within the legal period and in the manner appropriate to the payment method used for the purchase.

3. Non-returnable Products

Subject to the exceptions specified in the legislation, the right of withdrawal may not be exercised for products prepared according to the consumer's requests or personal needs, or for products whose protective seals have been removed and which are unsuitable for return for health or hygiene reasons.

These exceptions apply within the framework of the relevant legislation.

4. Damaged or Incorrect Products

If the product you received is damaged, defective, or different from what you ordered, you can contact us.

Consumers retain their optional rights under the Law No. 6502 on Consumer Protection regarding defective products. In these cases, the necessary procedures will be carried out in accordance with your legal rights.

5. Communication

For any questions regarding delivery, returns, and exchanges, you can contact us through the communication channels on our website.

Consumers reserve all rights arising from applicable legislation.